To place an order on our online store, you must:

1. Create an account or log in in the upper right corner of the homepage.
2. Select your items as you browse the site and add them to your basket
If you are already a customer, click on "My Account" and sign in by entering your email address and password.

If you are not a customer, click on "My Account" then on "Create an account". You can also place an order quickly, without creating an account. However, you will not be able to track the progress of your order or contact customer services for a return. If you create your account you will have access to all these advantages, as well as your invoice history.

3. Validate your basket
4. Indicate your delivery address
5. Confirm and pay for your order
Once your order has been validated, you will receive an order confirmation email

Once your order has been dispatched, you will receive a dispatch email. If you have a Claudiepierlot.com account you to track your order at any time, visit the "my orders" section of your account on the website. In this section, you will find the details of your orders and you can print your invoices.

If you have mistakenly placed an order, or would like to cancel an order before it is delivered, please immediately contact SMCP's customer service by calling us at +852 35014702, using our live chat or e-mail us at cs-asia@eshop.claudiepierlot.com>

No cancellation is possible after any product under the order is in shipped status.